SHIPPING

All items are mostly in stock and shipped the same or next business day.

Some items, i.e. radar antenna and radio antenna, are considered oversized by the shipping companies. Therefore, the shipping charges are not based on their physical weight, but are charged based on their oversized dimensional weight.

If ordering multiple items, we will always combine them into the least number of shipping cartons, if possible, based on shippers size and weight restrictions.

We use UPS for our default shipper. We may substitute another if the rates are lower for the same service. We will adjust your order accordingly. All shipments carry insurance as provided by the shipper. If paying by money order or cashier's check, shipping will be held until received and it clears our bank.

For deliveries outside of the 'USA lower 48', please contact us with your city and Postal Code for the current shipping rates.

SHIPPING DAMAGE

If your merchandise carton arrives damaged, please have the carrier driver make a note prior to your signing for the package. Then, contact us for information on how to handle this unfortunate damage.

RETURNS

Please contact us for a Return Authorization Number.
We will not accept any returns without an RMA number.
Return Authorization numbers are required on all returned items within 7 days of receipt. Items over 7 days are to be returned directly to the manufacture for repair, if defective. Returns over 7 days will not be accepted.
All returned units must be complete, in undamaged factory packaging, and with all the original warranty paperwork not filled in or marked in any way.
All units requiring Service, either warranty or otherwise, must be returned directly to the appropriate manufacturer.

• The RMA# must be clearly written and be made visible on the outside of the shipping box. All returns must be issued a return number, no credit will be issued unless a return number is given.
• Do not write or apply any shipping labels directly on the manufacturer's packaging. Box all returns in an appropriate outer shipping box. DO NOT EVER WRITE ON THE MANUFACTURER'S BOX!!! No credit will be issued.
• All items must be returned in the condition it was sold, all original packaging and paperwork must be included for full credit.
• The condition of the return must match with the reason given for the return. If the condition of the unit and the reason for the return do not coincide, a 15% minimum restocking fee will be applied or the unit will be returned to sender.
• Please make sure that all of the factory packaging is intact and all the original components are included.

WARRANTY

All units requiring service, either warranty or otherwise, must be returned directly to the appropriate manufacturer, or their authorized repair facility.